Where possible we can connect to your computer remotely with your permission to fix software issues, run diagnostics, or even setup and configure a new computer. We can do this via TeamViewer a well known and respected remote connection program. Alternatively click here if you are looking for regularly scheduled Maintenance for your business or organization.
TeamViewer is very secure and requires a unique ID and password to connect every session.
Remote Support is charged at $60 per hour. You must pay for your first hour up front. Additional hours will be billed at the end of the connection.
Please note certain issues may not be able to be resolved via Remote Support such as a hardware fault. If you are unable to get to your Windows desktop this kind of remote support service will not be possible and you should consult with a local technician that can visit your location OR take your computer to a repair shop for repair.
Installing Team Viewer
CLICK HERE TO DOWNLOAD TEAMVIEWER NOW!
Install TeamViewer by opening the downloaded file and accepting the default options, you will be using TeamViewer for FREE as part of their residential/non-business program.
When TeamViewer first runs after being installed, OR by manually clicking the TeamViewer program icon on your desktop you will see a screen similar to the following:
Regal Computer Services will need both YOUR ID (which is unique to your computer) and the PASSWORD (which changes every time a connection is made or you restart the computer)
Remote Support Request
We offer this service Monday thru Friday (excluding holidays) 10am to 2pm EST by appointment only. Please do not schedule same day appointments, due to scheduling conflicts these will be declined.